MoveVale Customer Care
Return & Refund Policy
MoveVale offers free returns and exchanges within 30 days. This policy explains the return window, how to begin a request, what happens after an item is returned, and how refunds and exchanges are handled.
Last updated: September 7, 2026
Return Process
How to Start a Return
Begin your request within 30 days of delivery. Keeping your order information available helps our support team guide you through the process efficiently.
Four Simple Steps
From Request to Resolution
Provide your order details and tell us whether you would like a return or an exchange.
Our support team will provide the information needed to prepare and send back the eligible item.
Package the item securely and follow the return instructions provided by MoveVale.
After the return is received and reviewed, the approved refund or exchange can be completed.
Return Eligibility
Items Eligible for Return
Return requests should be made within the 30-day window. Items should be sent back in a condition that allows MoveVale to review the return fairly and confirm that the product has not been damaged through misuse after delivery.
- The return or exchange request is started within 30 days of delivery.
- The item and included components are returned together whenever applicable.
- The product has not been excessively worn, intentionally damaged, altered, or misused after delivery.
- The item is packaged securely enough to help prevent avoidable damage during return transit.
- Order details are provided so the return can be matched to the original purchase.
Your Resolution
Refunds and Exchanges
Once a returned item has been received and reviewed, MoveVale can complete the approved resolution based on the request and item availability.
Refunds
When a return is approved, the refund is issued back to the original payment method used for the purchase. After MoveVale processes the refund, your bank or payment provider may require additional time before the funds appear in your account.
Exchanges
Eligible items may be exchanged within the same 30-day window. Exchange availability can depend on the requested product, size, color, or variant being available when the request is processed.
Refund Details
What Happens After Return
Returned items are reviewed after they arrive. If the return meets the policy requirements, MoveVale will proceed with the selected resolution.
Order Issues
Damaged or Incorrect Orders
If your order arrives damaged, contains an incorrect item, or has another delivery-related product issue, contact MoveVale as soon as possible with your order information and a clear description of the problem.
Keep the item, packaging, order details, and any useful photos available while your issue is being reviewed. This can help our support team understand what happened and determine the appropriate resolution.
Common Questions
Return Policy Questions
Quick answers to common questions about MoveVale returns, refunds, and exchanges.
How long do I have to return an item?
Do I have to pay for an eligible return?
Can I exchange instead of requesting a refund?
Where will my refund be sent?
What if my order arrived damaged?
Can a discounted item be returned?
MoveVale Support
Need Help With a Return?
MoveVale customer support is available 24/7 to help with return requests, exchanges, refunds, damaged orders, and other order-related questions.