Returns & Exchanges

MoveVale Customer Care

Returns & Exchanges

The right performance gear should feel right when you move. If an eligible MoveVale purchase is not the right fit for you, we offer free returns and exchanges within 30 days of delivery.

How It Works →

Athlete wearing modern performance clothing during training — A clearer return experience when your gear is not the right fit

Simple by Design

A Return Standard Built Around Confidence

MoveVale keeps the process straightforward: eligible return and exchange requests can be started within 30 days of delivery, and there is no return or exchange fee for eligible purchases.

Day Window

Start an eligible return or exchange request within 30 days of the order being delivered.

Free Returns

Eligible MoveVale returns are free within the applicable 30-day return window.

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Free Exchanges

Eligible items can also be exchanged free, subject to availability of the requested replacement.

24/7

Support

Customer support is available around the clock if you need help with the return or exchange process.

Athlete preparing for a performance workout — Four clear steps from request to return review

Return Process

How to Start a Return or Exchange

Begin your request within the 30-day window and provide enough order information for our support team to identify the purchase and guide you through the next steps.

01 Contact MoveVale

Reach out with your order details and tell us whether you would like to request a return or exchange.

02 Receive Return Instructions

Our support team will provide the applicable instructions for sending the eligible item back.

03 Prepare and Send the Item

Package the item securely and keep applicable components together before sending it according to the instructions provided.

04 Return Review

Once the return is received, it can be reviewed so the approved refund or exchange can proceed.

Return Eligibility

Keep the Item Ready for Review

A return request being made within 30 days does not automatically guarantee approval. The condition of the item and the circumstances of the request also matter.

Eligibility Essentials

What Helps Keep a Return Eligible

Returned products should remain in a condition appropriate for return review and should not show signs of misuse or intentional damage.

The return or exchange request begins within 30 days of delivery.
The product has not been excessively worn.
The product has not been intentionally damaged, altered or misused.
Applicable product components are kept together.
The item is packaged securely for its return journey.
Order details are provided so the purchase can be identified.

Purchasing an item at a promotional price does not, by itself, remove the standard 30-day return or exchange window.

Athlete stretching before an active training session — Check fit and comfort while keeping eligible items in appropriate return condition

Choose What Works

Return It or Exchange It

Depending on what you need, an eligible item can move toward a refund or an exchange. The best option comes down to whether you want to replace the item or return it.

Return

Send the Eligible Item Back for a Refund

If you no longer want the item, an eligible return can be reviewed for a refund. Once approved, the refund is issued to the original payment method.

Exchange

Switch to a More Suitable Option

If the fit, size or applicable variant is not right, an eligible exchange may provide a better solution. Replacement availability depends on current inventory.

Exchanges

When the Product Is Right but the Fit Is Not

Performance clothing can feel different depending on cut, compression, stretch and intended silhouette. If an eligible item needs a different option, you can request an exchange within the 30-day window.

Exchange Requests Are Free Eligible exchanges do not carry an exchange fee within the standard return window.

Availability Matters The requested size, color or variant must be available for the exchange to be completed as requested.

Use Product Fit Information Before choosing a replacement, review the product-specific fit information and measurements when available.

Athlete wearing fitted training apparel in a gym — The right size should support your routine instead of distracting from it

Refunds

What Happens After a Return Is Received

Returned items are reviewed before a refund is approved. Once approval is complete, the refund is sent back through the original payment method used for the order.

Return Received

The returned product reaches the applicable return destination and enters the review process.

Eligibility Reviewed

The return is reviewed against the applicable return conditions before the refund is approved.

Refund Issued

Approved refunds are issued to the original payment method. The time it takes to appear can vary by bank or payment provider.

Athlete wearing premium workout apparel during strength training — If something arrives wrong, damaged or incomplete, reach out as soon as possible

Damaged or Incorrect Orders

Tell Us When Something Is Not Right

If an order arrives damaged, incorrect or with another obvious order issue, contact MoveVale as soon as possible so the situation can be reviewed.

Keep the order and relevant packaging while the issue is being reviewed.
Have your order details available so the purchase can be identified.
Clearly describe what arrived and what appears to be wrong.
Keep useful photos of the item, packaging or issue when they help document the situation.
Follow the support instructions provided for the specific order issue.

Before You Exchange

Make the Next Fit More Informed

When the reason for an exchange is sizing, a quick review of fit information can help you choose the replacement more confidently.

Measure

Check Your Measurements

Chest or bust, waist, hips and inseam can help depending on the type of garment you are replacing.

Fit

Consider the Intended Silhouette

Compression, slim, regular and relaxed products are designed to feel different even when the labeled size is the same.

Move

Think About Your Routine

Consider the range of movement, layering and level of closeness you want from the replacement during actual activity.

Full Policy

Need the Complete Return Terms?

This page is designed as a practical return and exchange guide. For the complete policy language, review the MoveVale Return & Refund Policy.

Read the Return & Refund Policy →

Common Questions

Returns & Exchanges FAQ

Quick answers to common questions about the MoveVale 30-day return and exchange experience.

How long do I have to request a return?

An eligible return or exchange request should be started within 30 days of delivery.

Are MoveVale returns free?

Yes. Eligible returns are free within the applicable 30-day return window.

Are exchanges free?

Yes. Eligible exchanges are free within 30 days. The requested replacement remains subject to inventory availability.

Can I return a promotional item?

Promotional pricing by itself does not remove the standard 30-day return or exchange window. The item must still satisfy the applicable return conditions.

Where will my refund be sent?

Once a return is approved, the refund is issued to the original payment method used for the purchase.

How long does a refund take to appear?

After an approved refund is issued, the time required for it to appear can vary depending on your bank or payment provider.

What if the size I ordered does not fit?

If the item is eligible and your request is made within the return window, you can request an exchange. Replacement sizes or variants depend on current availability.

What if my order arrives damaged or incorrect?

Contact MoveVale as soon as possible and keep the relevant item, packaging, order information and useful photos available while the issue is reviewed.

MoveVale Return Support